Shipping Policy

How long does shipping take?

After your order is placed, our team carefully prepares each item with love and dedication. Processing usually takes 1 to 2 business days before your package is handed over to our international shipping partners.

Estimated delivery times:

USA: 6 – 10 business days
UK: 5 – 9 business days
Canada: 7 – 12 business days
Europe: 7 – 12 business days
Australia: 7 – 14 business days
Asia & other regions: 8 – 15 business days

As a thank-you for your patience, we offer free shipping above $99.

Order and Shipping Confirmation

After placing your order with Magic Tree Play, you’ll receive a confirmation email with all the details.
Once your order ships, we’ll send you a second email including your tracking number, courier information, and the estimated delivery date.

💌 If you don’t see our emails in your inbox, please check your spam or promotions folder — our fairies might have taken a wrong turn!

Processing Time and Shipping Schedule

We lovingly prepare each order with care and magic. Please allow 1 to 3 business days for us to process, pack, and hand over your package to our delivery partners.

🕒 Note: Processing time is separate from shipping time. Your total delivery time = processing time + shipping time.

📦 Orders are shipped on business days only (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.

Courier Partners and Tracking

At Magic Tree Play, we work with reliable international courier partners to ensure your order arrives on time and in perfect condition.

Once your package is shipped, you’ll receive a confirmation email with a tracking link, estimated delivery time, and courier details — so you can follow your order’s journey from our enchanted world to your door.

📦 Please note that tracking information may take 1 to 4 business days to appear on the courier’s website. Delivery times are estimated and may vary depending on your location and local courier operations.

While we do our best to ensure safe and timely delivery, occasional delays may occur due to customs, weather, or other factors beyond our control.
In case of any delivery issue, our team will be happy to assist you — just reach out to us, and we’ll help resolve it as quickly and kindly as possible.

Damages During Delivery

At Magic Tree Play, we pack each order with the greatest care to make sure everything arrives safe, sound, and magical. ✨
However, sometimes unexpected issues may happen during transport.

If this happens, please take photos of the packaging and the item and contact the delivery company as soon as possible.
You can also send the same photos to us at 📩 service@magictreeplay.com and we’ll do our best to assist you with love and care.

🚫 Please note: damages caused during courier handling fall outside our refund policy, as they occur after the package leaves our hands. We conduct quality checks before every order is shipped and ensure it leaves our facility in perfect condition.

Incomplete or Incorrect Orders

We prepare each order with great care, but if your package arrives with missing or incorrect items, don’t worry — we’re here to help! 💗

Please contact us at service@magictreeplay.com within 48 hours of receiving your package, and include your order number along with a description (or photo) of the issue.

Depending on stock availability, we may send the missing items separately — in which case, you’ll receive additional tracking emails for each parcel.
Shipping costs for missing or incorrect items will be fully covered by us.

If we are unable to resend the item, we’ll issue a full refund for the missing piece.

Delayed Delivery

We understand how exciting it is to wait for your little one’s special package, and we do our best to ship every order as quickly as possible.

However, some delays may occur due to situations beyond our control — and we kindly ask for your understanding.

📦 For example, courier services may experience unexpected delays due to severe weather, customs processing, or transportation issues.
Additionally, delays may occasionally happen due to product availability, payment verification, or order processing issues.

✨ While we can’t guarantee exact delivery dates, please know that our team is always here to support you, keep you updated, and help resolve any issue with care and commitment.

International Shipping

We proudly ship worldwide to bring our magic to little dreamers everywhere! 🌍✨

All orders are shipped DDU (Delivered Duties Unpaid), which means that import taxes, duties, or customs fees (if any) are the responsibility of the customer at the time of delivery.

💡 In most cases, no additional charges apply — but this may vary by country.

While we do our best to ensure smooth deliveries, Magic Tree Play is not responsible for delays, customs holds, or additional fees caused by the local authorities of the destination country.

If your package is held at customs, you may be asked to provide documentation to release it. In that case, our team will be happy to help guide you through the process as much as possible — just reach out to us!

Lost or Stolen Packages

We know how frustrating it can be to experience a lost or stolen package, and we’re truly sorry if this happens.

If your package seems to be lost or stolen, please contact us at 📩 service@magictreeplay.com, and we’ll do our best to assist you right away.

We also recommend contacting the courier directly to open a claim. If needed, we’ll also speak to the courier on your behalf and help with updates.

🚫 Please note: Lost or stolen packages fall outside our refund policy, but depending on the case, we may offer a replacement or store credit, as long as the loss is confirmed and documented.

Returns

We understand that sometimes an item may not be exactly what you expected — and that’s okay! 💗
At Magic Tree Play, we want to make the return process as simple and gentle as possible.

Customers are responsible for the return shipping cost when sending an item back to us.

To begin a return, please review our Return Policy page to check all conditions and ensure your item is eligible. We only accept returns that meet the listed requirements.

📩 Still have questions? Reach out anytime at service@magictreeplay.com — our team will be happy to guide you through the process with care and attention.

Order Cancellation and Refusal

At Magic Tree Play, we work hard to honor every order with love and care.

However, in rare cases, we reserve the right to cancel or refuse an order — especially in cases of suspected fraud, unauthorized transactions, or policy violations.

If a cancellation is made by our team (and not by customer request), we’ll issue a full refund, which may take 3 to 5 business days to reflect, depending on your bank or credit card provider.

Shipping Policy Updates

At Magic Tree Play, we may update this Shipping Policy from time to time to reflect improvements in our service or changes in our logistics process. ✨

By placing an order on our website, you agree to the terms of the current version of our Shipping Policy — including any future modifications.

📩 For questions or assistance, please contact us at service@magictreeplay.com
We’re always here to help with kindness and care.